Question 1

How and why did you contact Us? Is it all legal (It sounds too good to be true!)?

Accepted Answer

Our business is all about researching unclaimed or lost funds and recovering them on behalf of the rightful owner. In the course of researching current clients, we find other unallocated funds. If we have made contact, then we believe you are the most likely owner of these funds.

Our research involves using a number of openly available platforms and databases (in Australia and internationally), and we must comply with Australian and international laws that protect your privacy and you as a consumer.

So YES, every step is completed both legally and ethically.

Question 2

Can you claim the money yourself, or should you use our service?

Accepted Answer

You can search and claim unclaimed money yourself. If you want a simpler path, let us handle it for you. We save you time, reduce errors, and guide you through the process. You also get our free 48-hour discovery search and our No Recovery, No Fee promise, so you only pay if we successfully recover your funds.

Question 3

What happens if I employ Integrity Asset Discovery, but the funds are never recovered?

Accepted Answer

If the funds are never recovered, no fee will be payable, and you will be notified in writing. Essentially, you have NOTHING to lose!

Question 4

I am not the person you are looking for, or I think I know how to get in touch with this person or his or her next of kin. What should I do?

Accepted Answer

If you receive a letter, but are not the rightful owner of the unclaimed funds, please let us know. We will update our records to ensure that no further correspondence is directed to you. If you know how to contact the rightful owner (or the next of kin), please advise us so that we can correspond with them, or, if preferred, forward our letter to the owner directly.

Question 5

What happens if I do nothing about this unclaimed funds?

Accepted Answer

If you choose to take no action, the funds will remain unclaimed. If funds remain unclaimed for an extended period, they are often transferred to the government. No interest is payable on funds held in trust by the government, and these funds are eventually absorbed into consolidated revenue.

Question 6

How are fees paid?

Accepted Answer

Fees are not paid until the funds have been recovered. When the Refund is confirmed, we will commence the fee payment process. The funds are deposited into our independent trust account in the owner's name. Our fee is then deducted, and a cheque for the remaining balance is forwarded to you. In all cases, a full report will be provided containing the known details of the source and nature of the funds.

Question 7

What do I do if I receive a letter from another company offering a similar service?

Accepted Answer

It is important that you carefully examine the professional standing of any company that may contact you. Check the qualifications, experience, credentials and vital independent auditing of any company you are considering appointing as custodian of your money. If you have any queries, please do not hesitate to contact us. To ensure that you receive the best possible service, we are happy to match any fee quoted by another company for the same service. To give you the best value, we may consider reducing your fee by 5%..

Question 8

How long does it take to recover my funds?

Accepted Answer

For funds held in Australia, the process normally takes between four and six weeks; for overseas funds, it can take a few months. Noting this is upon receipt of all required documentation. Each holding department has different processing times; your case manager will routinely follow up with the relevant department and keep you totally informed. Our aim is for you to receive your funds in the shortest possible time.

Question 9

Is my personal information kept confidential?

Accepted Answer

Yes. We handle your details carefully and use them only to assess and progress your claim. We follow a systematic process and keep your information secure throughout the recovery work.

Question 10

Do you help businesses recover unclaimed money too?

Accepted Answer

Yes. We work with both individuals and Australian businesses. If your company has dormant accounts, unpaid refunds, old investments, or other forgotten assets, we can help identify and recover them.

Question 11

What is your free 48-hour discovery search?

Accepted Answer

Our free 48-hour discovery search is the first step. We check available records to see whether you may have unclaimed money and whether a claim is worth pursuing. There is no obligation to continue if nothing is found.

Question 12

What documents do I need to make a claim?

Accepted Answer

Usually, we need proof of identity and any documents that link you to the money. This may include a driver licence or passport, proof of address, and supporting records such as company details, estate papers, or old account information if available. We will tell you exactly what is needed for your case.

Question 13

What types of unclaimed money can you help recover?

Accepted Answer

We help recover a range of forgotten funds, including dormant bank accounts, shares, dividends, insurance payouts, refunds, and other lost assets. If you are unsure whether your funds qualify, contact us and we will check for you.

Contact Us

Frequently asked questions